Frequently Asked Questions
Your questions, answered. From plant care to delivery and packaging, here’s everything you need to feel confident shopping with us.
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We offer a curated range of beginner‑friendly cacti, succulents, tropical plants, handmade pots, and cosy plant accessories. Whether you’re treating yourself or choosing a thoughtful gift, everything is selected to bring calm, greenery, and a sense of personal style into your space.
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Yes — absolutely. Our collection is chosen with beginners in mind. Most of our plants are low‑maintenance, resilient, and easy to understand once you know the basics. Every order includes simple care instructions to help you feel confident and set your plant up to thrive.
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Care depends on the type of plant, but all of our options are chosen for simplicity. Cacti and succulents prefer bright light and infrequent watering, while tropical plants enjoy softer light and slightly more moisture. Every order includes clear, easy-care instructions so you know exactly how to help your plant thrive, and you can always check our Plant Care Hub for extra tips.
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Yes — we do. Our accessories include handmade pots, soil mixes, watering tools, and simple care essentials to help you keep your plants healthy and happy. Everything is chosen to support beginners and make plant care feel easy and enjoyable.
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We deliver across Auckland, with different delivery zones available depending on your suburb. For customers outside Auckland, we ship NZ‑wide for select products that travel safely by courier. All courier orders are sent Monday–Wednesday to keep plants fresh and avoid weekend delays. If you have a special delivery request, just get in touch before placing your order.
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Yes — absolutely. We offer free local pickup from our Sandringham location. Just select Local Pickup at checkout, and we’ll let you know as soon as your order is ready.
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We care about sustainability. Most of our outer packaging is reused or recycled to reduce waste, and our smaller items — like candles, accessories, and pots — are packed in eco‑friendly materials that protect your order without harming the planet. Plants are wrapped securely to keep them safe in transit while still keeping packaging minimal and kind to the environment.
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If your order arrives damaged, please contact us within 48 hours with a photo so we can assess what happened. We’ll make it right — whether that means a replacement, refund, or another solution that keeps you happy.
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Yes — you can. If you’re looking for a specific plant and pot pairing, a gift set, or a styled combo that suits your space, just send us a message. We’re happy to help create something personal, simple, and beautifully matched.