Welcome to Cacti and Chill. These Terms of Service outline the rules and guidelines for using our website and purchasing our products. By accessing our site or placing an order, you agree to the following terms.
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We are a New Zealand-based sole trader business selling plants and plant accessories online. If you have any questions, you can contact us at:
cactiandchill0@gmail.com
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All products are subject to availability.
We do our best to ensure product descriptions and images are accurate, but variations may occur, especially with live plants.
We reserve the right to limit quantities or discontinue products at any time.
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All prices are listed in NZD and include GST (if applicable).
We accept secure online payments via Stripe including credit card, Apple Pay
Orders are confirmed once payment is received. text goes here
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We ship within New Zealand only.
Delivery times are estimates and may vary due to courier delays or weather conditions.
We are not responsible for delays once the order has been dispatched.
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Please refer to our Return Policy for full details on returns, refunds, and damaged items.
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All content on our website—including images, text, and logos—is the property of Cacti and Chill and may not be used without permission.
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We are not liable for any indirect or consequential loss arising from the use of our products or website. Our total liability is limited to the amount paid for the product.
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We respect your privacy. Please see our Privacy Policy for details on how we collect and use your information.
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We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the site means you accept the updated terms.
At Cacti and Chill, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
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We may collect the following personal information:
Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely via third-party providers)
Purchase history
Website usage data (via cookies and analytics tools)
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We use your information to:
Process and deliver your orders
Communicate with you about your order or inquiries
Improve our website and customer experience
Send occasional updates or promotions (only if you opt in)
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We do not sell or rent your personal information. We may share it with:
Trusted third-party service providers (e.g., payment processors, couriers)
Legal authorities if required by law
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Our website uses cookies to:
Improve functionality and performance
Analyse visitor behaviour
Remember your preferences
You can manage cookie settings through your browser.
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Under New Zealand privacy laws, you have the right to:
Access your personal information
Request corrections
Withdraw consent for marketing communications
To exercise these rights, contact us at cactiandchill0@gmail.com
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We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
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If you have any questions or concerns about your privacy, please contact:
cactiandchill0@gmail.com
Thank you for shopping with us! We want you to love your plants and accessories, but if something isn’t quite right, we’re here to help..
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We accept returns for:
Damaged or defective items upon arrival
Incorrect items received
Non-living accessories (e.g., pots, tools) in unused condition
Please note: Due to the nature of live plants, we do not accept returns for change of mind.
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You must contact us within 48 hours of receiving your order to request a return.
Items must be returned within7 days of approval.
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If your plant arrives damaged or unhealthy, please email us at cactiandchill0@gmail.com with:
Your order information
Photos of the plant and packaging
We’ll assess the issue and offer a replacement or refund where appropriate.
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Accessories must be:
Unused
In original packaging
Returned with proof of purchase
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Once your return is received and inspected, we’ll notify you of the approval status. If approved:
Refunds will be processed to your original payment method
Shipping costs are non-refundable unless the item was faulty or incorrect
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Customers are responsible for return shipping costs unless the item was faulty or incorrect.
We recommend using a trackable shipping service.
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For any questions or to initiate a return, please contact us at: